Returns and Repairs

Returns Policy

TERMS AND CONDITIONS OF GOODS TAKEN IN FOR REPAIR

Customers are requested to read and be fully familiar with the terms and conditions of the manufacturer's warranty before requesting a returns authorisation. Certain products, can only be dealt directly with the manufacturer; the procedure for this is clearly stated in the manufacturer's warranty.

A product may only be returned to us once it has been authorised by email and a 'RAN' (Returns Authorisation Number) has been issued. Once you are in receipt of this 'RAN' the product may then be brought into our Store in Futurevision Voisins Dept Store. The shop in cannot accept any 'futurevisionjersey.com' product for return unless accompanied by the 'RAN document. In the first instance fill in our returns form, stating your name, date of purchase, sales receipt number, product purchased, contact telephone and giving a description of the fault or reason for return. You will then be contacted by telephone or email. For your guidance, please visit the sections below.

Goods under Warranty

Goods will only be accepted when proof of purchase can be substantiated. Goods under warranty may be repaired or replaced under the terms and conditions of the manufacturer’s warranty for the specific product. The goods in question must be delivered to the premises of Futurevision, Voisins Dept Store St. Helier, and Jersey. There will be no charge for the handling, carriage or postage of the product if the returned product satisfies the manufacturer’s terms and conditions of warranty and the product is repaired or replaced free of charge under those conditions. If any accepted goods are deemed not to be covered under the terms and conditions of warranty, the terms and conditions of goods not covered by warranty will apply.

Goods not covered by warranty

Warranties and Guarantees may become void if the equipment has been impacted, dropped, affected by water, liquid sand or moisture, or it had been mishandled, tampered with or affected by chemical or battery corrosion or leakage. Goods that may be within the warranty period but do not satisfy the manufacturer’s terms and conditions of warranty will incur a handling charge of £25. This charge will be in excess to the actual repair charge and will be payable, together with the agreed repair charge, any further charges to cover the full cost of carriage or postage, prior to the goods being sent for repair or returned to the owner.

Goods for repair but not under warranty

These goods will incur a handling charge of £25 at the time of acceptance for repair. In the instance of these goods being retuned to the UK mainland for repair this charge will in excess to any further charges to fully cover the cost of carriage or postage. The customer will be advised of the repair/estimate cost which has to be fully paid for before any work on the repair continues. Futurevision may not be held responsible for any losses or damages of any kind, whether direct, consequential or otherwise, including but not limited to loss of batteries, accessories or other expenses or inconveniences (other than manufacturer’s obligations under current legislation) direct to the end user by agreement.

To qualify for exchange or refund

Any request for an exchange or refund, for whatever reason, is at the sole discretion of the administrator. For any goods to be considered for a refund or exchange the product must be in 'as new condition' and complete with any accessories and free gifts offered with it and the original box and packaging must be included. Any goods accepted for a refund or exchange will be subject to an administration charge.